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REST Transfer

Service agreement

This agreement is a passenger transport (transfer) service agreement concluded electronically between the Service Provider named below and the Customer making the booking, for transfer bookings made on resttransfer.com, whatever the payment method (payment in the vehicle, card or bank transfer).

Last updated: October 8, 2026

This text is published in Turkish, English, German and Russian. In the event of any discrepancy between the versions, the Turkish text shall prevail.

1. Parties

  • Service Provider: REST ORGANİZASYON HİZMETLERİ TURİZM TAŞ. İNŞ. OTO AL. SAT. KİRALAMA SAN. TİC. İTH. İHR. LTD. ŞTİ. — Molla Yusuf Mah. 1418 Sk. Canpolat Residence No:7 D:1, Konyaaltı / ANTALYA · Tax office and number: Antalya Kurumlar V.D. · 7342705709 · +90 554 883 66 50 · info@restorganizasyon.com
  • Service Provider MERSIS number: 0734270570900001
  • Customer: the person whose name, email address and phone number are given in the booking form.

2. Subject and applicable legislation

The subject of this agreement is the rights and obligations of the parties regarding the provision of a private transfer service with the route, date, time, vehicle type and extra services selected by the Customer in the booking, and the payment of its price. The booking summary and the confirmation email form an annex to this agreement.

The Turkish Consumer Protection Law No. 6502 and related legislation apply to this agreement. As the service is a passenger transport service, under Article 2(2)(h) of the Distance Contracts Regulation only subparagraphs (a), (b) and (d) of the first paragraph of Article 5 and Articles 18 and 19 of the Regulation apply. The Customer was informed by the Pre-contractual Information Form before the agreement was concluded.

3. Price and payment

  • The service price is the total amount, including all taxes, shown at the payment step of the booking for the selected payment method.
  • For payment in the vehicle, the price is paid to the driver during the transfer in cash (euros, Turkish lira, US dollars or pounds sterling) or by card.
  • For payment by bank transfer, the price is paid by the payment deadline to the account notified by the Service Provider, with the booking number in the payment reference. If payment is not made in time, the Service Provider will contact the Customer; if payment is not made, the booking may be cancelled.
  • Card payments are made only on the 3D Secure page of the bank or payment institution. The Service Provider does not receive or store card details.
  • The extra waiting fee for waiting beyond the free waiting time and the price of alcoholic beverages are paid in the vehicle. Apart from these, no extra charge is requested without the Customer's explicit consent.

4. Obligations of the Service Provider

The Service Provider carries out the transfer on the date and at the time stated in the booking, with the selected vehicle type or a vehicle of a higher class; for airport pick-ups it tracks the flight and observes the free waiting times stated in the Cancellation and Change Policy.

5. Obligations of the Customer

The Customer is obliged to provide correct name, contact, flight, address, passenger and luggage details, to notify changes in time and to be ready at the meeting point on time. The Service Provider is not responsible for delays caused by incorrect or incomplete information. The number of passengers and pieces of luggage may not exceed the capacity of the selected vehicle; seat belts are used for road safety.

6. Right of withdrawal

Since the provisions of the Distance Contracts Regulation on the right of withdrawal do not apply to passenger transport services, the Customer has no 14-day right of withdrawal. The Customer may cancel the booking in accordance with the cancellation terms in Article 7.

7. Cancellation, changes and refunds

The terms for cancellation, changes and refunds are set out in the Cancellation and Change Policy, which forms an integral part of this agreement. In summary: cancellation is free of charge up to 24 hours before the transfer and the full amount paid is refunded; no refund is made for cancellations within the last 24 hours or in case of a no-show; date and time changes are free of charge up to 12 hours before; for flights cancelled by the airline, free cancellation or a date change is possible with a document; prepared alcoholic beverages and special-occasion extras are not refunded. Refunds are made to the payment method within 14 days.

8. Force majeure

In circumstances beyond the control of the parties, such as natural disasters, extreme weather, road closures, epidemics or decisions of official authorities, the Service Provider will offer to move the transfer to a new time or to refund the full price paid.

9. Personal data

The Customer's personal data is processed as described in the Privacy Notice (KVKK).

10. Dispute resolution

This agreement is governed by Turkish law. In disputes, the Consumer Arbitration Committees have jurisdiction within the monetary limits announced each year by the Ministry of Trade, and the Consumer Courts above these limits.

11. Language

This agreement is published in Turkish, English, German and Russian. In the event of any discrepancy between the versions, the Turkish text shall prevail.

12. Entry into force

The agreement is concluded when the Customer completes the booking after ticking the box at the payment step confirming that they have read the Pre-contractual Information Form and accept this agreement. The confirmation record is stored by the Service Provider; the Customer can access the agreement on this page at any time.