Last updated: October 8, 2026
This text is published in Turkish, English, German and Russian. In the event of any discrepancy between the versions, the Turkish text shall prevail.
1. Scope and calculation of time limits
This policy applies to all REST Transfer bookings made via resttransfer.com, WhatsApp, phone or email. Time limits are calculated from the pick-up date and time stated in the booking (Turkish time) and the time your cancellation or change request reaches us.
For return bookings, the outbound and return transfers are assessed separately, each on the basis of its own date and time.
2. Free cancellation
Cancellations made up to 24 hours before the transfer time are free of charge. If a prepayment has been made, the full amount paid is refunded.
3. Cancellation within the last 24 hours
No refund is made for cancellations made less than 24 hours before the transfer time.
4. No-show
If the passenger does not arrive at the meeting point without notice and cannot be reached by the end of the free waiting time, the transfer is deemed to have taken place and no refund is made.
For bookings paid in the vehicle, prepayment may be requested for future bookings in case of repeated no-shows.
5. Date and time changes
Date and time changes are free of charge up to 12 hours before the transfer, subject to vehicle availability. For change requests within the last 12 hours we will help wherever possible; if the change cannot be made, the booking remains valid as it is.
If a change of region, address, number of passengers or vehicle type changes the price, the new price applies; the difference is paid or refunded.
6. Flight delays
We track your flight. If it is delayed, your driver adjusts to the new landing time; no extra fee is charged for waiting caused by the delay.
7. Flight cancellation
If your flight is cancelled by the airline, you can cancel your booking free of charge, regardless of how much time is left before the transfer, or move it free of charge to a new date subject to availability, with a document showing the cancellation (e.g. the airline's cancellation notice).
8. Free waiting times
- At the airport: 60 minutes from the actual landing time of the flight.
- For pick-ups from a hotel or address: 15 minutes from the pick-up time stated in the booking.
- If these times are exceeded, the extra waiting fee shown in the Extras step of the booking applies. If you are running late, please let us know by WhatsApp or phone.
9. Alcoholic beverages and special-occasion extras
If alcoholic beverages or special-occasion extras such as flowers or a cake have already been prepared (purchased or ordered) when your cancellation request reaches us, their price is not refunded, regardless of when you cancel.
10. Cancellations on our side
If we cannot carry out the transfer for a reason attributable to us or due to force majeure, we will arrange a vehicle of the same or a higher class; where this is not possible, we will refund all payments made in full.
11. Refunds
Refunds are made to the original payment method (to the card or to the bank account the payment came from) within 14 days at the latest from the date the refund is confirmed. The time it takes for the refund to appear in your account depends on your bank.
12. How to cancel or change a booking
Contact us with your booking number by WhatsApp or phone (+90 554 883 66 50) or by email (info@restorganizasyon.com). You can also use the "Request a change or cancellation" button on your booking confirmation page.