Frequently asked questions

Use the form on our website to choose the airport, area, date and number of passengers, then pick your vehicle and enter your contact details. You receive your booking number instantly. You can also book via WhatsApp or by phone.

We recommend booking at least 24 hours in advance. In the summer season and for large groups, booking earlier guarantees vehicle availability. For last-minute requests, message us on WhatsApp and we will help whenever possible.

Your booking number appears on screen as soon as you submit the form, and a booking summary is sent to your email address. Once our team has checked your booking, we confirm it by email and via WhatsApp or phone, and share your driver's details before the transfer.

All our prices are per vehicle and fixed; the number of passengers does not change the price. Tolls, regular luggage and 60 minutes of free waiting are included. Extra services such as additional waiting time or large sports equipment are shown separately when booking.

Your driver will meet you at the arrivals exit holding a sign with your name. We also share the driver's contact details before your transfer.

We track your flight in real time. If it's delayed, your driver adjusts to the new landing time and waits for you at no extra cost.

At the airport we wait 60 minutes free of charge from the actual landing time of your flight; for hotel pick-ups the free waiting time is 15 minutes. If these times are exceeded, the extra waiting fee applies. If passport control or baggage claim takes longer, just let us know on WhatsApp.

One child seat per vehicle is free. In the extras step of the booking you can choose an infant seat (0-10 kg), a child seat (9-18 kg) or a booster seat (15-36 kg); additional seats come at a small charge.

You can add a golf bag, bicycle or large sports equipment in the extras step of the booking. We'll suggest the right vehicle for your luggage; for large groups and lots of luggage the Sprinter is the most comfortable choice.

Yes. In the extras step of the booking you can add a short stop (supermarket, pharmacy etc., up to 20 minutes). For detours or longer stops, please message us.

Yes. As Rest Organizasyon, we plan multi-vehicle transfers for congresses, meetings, weddings and incentive trips. Contact us via WhatsApp or email for group requests.

In the last booking step you choose one of the available methods: pay in the vehicle in cash (EUR, TRY, USD, GBP) or by card, or prepay by bank transfer. Prepaid (online) methods come with a better price.

When paying in the vehicle you can pay in euros, Turkish lira, US dollars or British pounds, in cash or by card. Amounts on the website are converted to your chosen currency at an approximate rate.

Of course. For a personal or company invoice, add your details to the booking notes or send them to us after the transfer.

Yes. Cancellations made up to 24 hours before the transfer time are free of charge; any prepayment is refunded in full to your original payment method within 14 days. No refund is made for cancellations within the last 24 hours or in case of a no-show. See our cancellation policy for details.

Send us your change request with your booking number by WhatsApp, phone or email. Date and time changes are free of charge up to 12 hours before the transfer, subject to vehicle availability.

If your flight is cancelled by the airline, you can cancel your booking free of charge or move it to a new date free of charge, with a document showing the cancellation (e.g. the airline's notice). Please let us know as soon as possible.